The development and validation of a customer
نویسنده
چکیده
2 List of Tables 6 Acknowledgements 7 Introduction: The development and validation of a customer incivility scale 8 Workplace Deviance 9 Customer Service Context 11 Existing Workplace Incivility Measures 13 Linking Customer Incivility With Outcome Variables 15 Workplace deviance, job satisfaction, and turnover intent 16 Hypothesis 1 17 Hypothesis 2 18 Workplace deviance and personal strain 18
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